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RETURNS are accepted within 30 days from date of purchase, and only on items that are UNUSED, UNWORN, and in NEW CONDITION. Where applicable, items should be returned in the original box with ALL WARRANTY CARDS, INSTRUCTIONS, and TAGS intact.
For watch purchases, we will confirm with you in advance, that you understand, that by purchasing the watch online new, we must fill the warranty and remove stickers, thus making the watch "used" and non-returnable.
RETURNS FOR ONLINE PURCHASES must be accompanied with a Return Authorization (RA) Number and is subject to the same return policy as stated above. When returning an online order, you must request a return authorization number from our Customer Concierge in the "Contact Us" section by including your information along with your original order number and request a return authorization number in the message field. Once you have a RA number, you can then send your return to our online Customer Concierge:
SKJ Customer Concierge
417 E. Silver Spring Drive
Milwaukee, WI 53217
Please note that shipping charges will not be refunded on any online purchases.
ALL SALES ARE FINAL - if any jewelry or watch items have been sized or altered, engraved or special ordered.